Policies
Do you use real crystals?
Yes! All of our crystals are real, many of them, such as all aura quartz are dyed, have a titanium coating, or are polished. If you are looking for 100% natural/raw crystals, please contact me for more information.
Processing Time:
Time needed to prepare custom orders will vary. Please contact me for more information.
Returns:
I gladly accept returns or exchanges if you contact me within 3 days of delivery of your order and your order is shipped back to me within 7 days of delivery, otherwise they will not be accepted.
I do not accept cancellations or exchanges on Custom Orders.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the item is not returned after 7 days, you will be charged with a 40% restocking fee.
Issue With Your Order:
If you have an issue with your order, please message me, I will do my best to resolve your issue!
If the order has an issue like it is broken or not as described please contact me with pictures within 3 days of delivery, I will send you a return shipping label. Please send your order back within 7 days of receiving it.
Shipping/Pick-Up:
For local (Alachua County Area) customers, in-person pick-up can be arranged to avoid shipping fees! Please contact me for more information on pick-up locations and times.
Shipping costs start at $5 and may vary depending on your order's weight. Shipping cost will be confirmed after receiving your order details.
Shipping Delays/Lost Packages:
Once a package is dropped off at the post office, it is out of my hands. I am not responsible for USPS delays. I am happy to help you track your package, please contact me. Packages shipped via USPS Priority Mail will include a tracking number and insurance. USPS insurance claims can be filed on the USPS website.
Gift Wrapping/Packaging:
Gift wrapping or packaging is available for an additional fee upon request. Gift wrapping costs start at $5 and may vary. Please contact me for more information.
Care Instructions:
My crystal crowns and accessories are sturdy, but crystals are delicate, please handle with care.
Keep it away from water and humidity.
Store in a dry place, away from direct sunlight as sunlight can damage certain crystals over time.
Use bobby pins for extra reinforcement.